Multi-channel orchestration
Design flows that coordinate SMS, WhatsApp, voice, and USSD across a single customer journey.
About this course
A practical course for teams designing customer journeys that span more than one channel.
Covers the orchestration patterns katembe customers use most — channel fallback, shared session state, and unified analytics — so the same conversation can move between SMS, WhatsApp, voice, and USSD without losing context.
Build better communications
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